Refund and Returns Policy

We offer a two-year guarantee on all our cartridges. If you have any quality issues with the product during this period, please feel free to contact us. Our customer service will provide you with a solution quickly!

Call us at: (844) 538-3312, M-F 9am-5pm PST

Email us at: cs@ybtoner.com

Before You Return:

Kindly provides the below information for our reference:

ORDER ID, CARTRIDGE NUMBER, QUANTITY OF DEFECTIVE CARTRIDGES, RETURN REASON and PICTURES (if possible).

Let’s Start A Return!

For defective cartridges:

Please contact us by phone, live chat or email and provide complete defect proof if possible. We will send you a free replacement or process a refund.

For non-defective cartridges:

Please contact our customer service team by phone, email or live chat and let us know the reason for the return, such as bought the wrong cartridge model, placed a duplicate order, etc. Once we understand the situation, we will email you an RMA number (Return Material Authorization) and a prepaid shipping label within 1-2 business days, and then you return the cartridge to us.

Please Note:

* Packages received without a Return Merchandise Authorization Number will not be processed for a refund.

* Customers will undertake the return shipping fee for non-defective products. Therefore, we will deduct this fee from the refund amount.

* Refunds are typically issued within 3-5 days of receiving the returned package from the customer. It may take an additional 3-7 business days for your bank to process the refund once it has been issued on our end.

What if I Got the Wrong Product or Lost My Package?

Please call  or email cs@ybtoner.com WITHIN 30 DAYS of the original order date to be qualified for a replacement or reshipment if you unfortunately have received only parts of your order, incorrect products or lost packages.

Can I return unopened cartridges if I no longer need it?

If you ordered the wrong product or purchased a new printer that no longer recognizes your current cartridge series, you may exchange the product as long as it is unopened and falls within the 2-year guarantee window. To set up an exchange, please contact customer service and we will get it started for you!

Are the shipping charges refundable?

Shipping charges are nonrefundable, except in the event of a packing error or defective cartridges.

Do you charge a restocking fee?

No, we do not charge any restocking fee.

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