At www.ybtoner.com, we are committed to providing you with high quality products and ensuring your utmost satisfaction. Therefore, we offer a 30-day money-back guarantee for all products, as well as a 1-year product warranty for InkJet printer supplies and a 2-year product warranty for Laser printer supplies. If you are dissatisfied with your purchase for whatever reason, you can return the products for a hassle-free refund within 30 days from the purchase date. And if there are any quality problems with our products within one or two years, please feel free to contact us. Our customer service will provide you with a satisfactory solution (like tech support, a refund or a new replacement).
30-Day Money Back Guarantee Details:
- Guarantee period: 30 days from the purchase date.
- Returns within 30 days from the purchase date: Eligible for a refund for any reason, or a free replacement for defective products.
1-Year Product Warranty for InkJet Printer Supplies Details:
- Warranty period: 1 year from the purchase date.
- Returns within 1 year from the purchase date: Eligible for a refund or free replacement for defective products only.
2-Year Product Warranty for Laser Printer Supplies Details:
- Warranty period: 2 years from the purchase date.
- Returns within 2 years from the purchase date: Eligible for a refund or free replacement for defective products only.
-Why does YB Toner offer a 1 to 2 year product warranty?
Most major online retail stores have a strict 90-Day return policy on all ink and toner cartridges. AMAZON even offers only a 30-Day guarantee on all ink and toner cartridges. We have confidence in the quality of our products, and we want our customers to have that same confidence when they purchase as well. A 1 to 2 year product warranty is a lifetime guarantee for our customers, as the service life of ink and toner cartridges is generally 1 to 2 years.
To proceed with your Return or Exchange, please review the detailed guidelines listed below carefully.
Obtaining RMA (Returned Merchandise Authorization)
All returns and exchanges MUST include an RMA to be processed.
Note: Packages without an RMA will not be processed, and items will be discarded.
– How do I get an RMA?
– Why do we require an RMA for returning items?
In most cases, simple troubleshooting and tips can resolve the issue. Our customer service specialist has rich experience and can resolve most cartridge-related issues. They can also help you process your return.
RMA helps us correctly identify returned packages and avoid unnecessary delays in submitting refunds or replacements.
When issuing an RMA number, our customer service specialist will record ORDER ID, CARTRIDGE NUMBER, QUANTITY OF CARTRIDGES RETURNED, RETURN REASON and PICTURES (if possible). Once we receive the returned package in warehouse, we will process your return accordingly.
Returning Defective Cartridges
Here are guidelines for returning defective cartridges, please review them carefully.
- Returns within 2 years from the purchase date: Eligible for a refund or free replacement.
Note: Returns past the 2 years warranty do not qualify for a refund or replacement.
Most of the issues can be resolved by simple troubleshooting and tips. We strongly recommend that you contact us first so we can help you run a few tests. If we determine the cartridges to be defective, you may return them for a refund or a free replacement.
Eligibility for Refund or Replacement for Defective Cartridges:
- Cartridges must be YB Toner products. (We are not responsible for cartridges that were not purchased from YB Toner. Other brands of cartridges returned to us will be discarded.)
Note: We will inspect all defective cartridges returned from customers. The amount of remaining ink/toner can be determined by reading the chip and circuitry on the cartridge, which provides detailed information on the number of pages printed, as well as the density of the printed pages (text, photo, etc.). We will also check the cartridge functionality to verify that it is defective and does not work.
Refunds are submitted upon receipt and inspection of the returned items. Please allow 3-5 business days for the refund to appear on your bank statement.
With most cartridges, we can send you a replacement immediately. However, we may require some cartridge models to be returned to us before we can send the replacement.
Returning Non-Defective Cartridges
Non-Defective cartridges can be returned for a refund or replacement within 30 days of the purchase date. Non-Defective cartridges past 30 days will not qualify for a refund or replacement.
Requirements for returning non-defective cartridges:
- Items are in saleable and as-new condition
- Items are in their original packaging
– What Does Saleable Condition Mean?
Saleable condition means:
- Items are unopened
- Items are sealed and in their original packaging and include the original box
- There are no visible damages to the box, including any markings, tears, etc.
Note: Non-Defective cartridges that are opened, used, have marks or writing on the box, and are not in a saleable condition will not qualify for return or replacement.
When your non-defective cartridges meet the conditions above, we will refund without restocking fee (the return shipping fee will be deducted).
– When can I get my refund?
Refunds are typically issued within 3-5 business days of receiving the returned package from the customer.
It may take 48 hours for your bank to process the refund after it has been issued on our end.
Note: Shipping charges are non-refundable, except in the event of a packing error.
– Do you provide a return shipping label for Returning Non-Defective Products?
Yes, we will provide a prepaid return shipping label and customers send the package to us. The return shipping fee will be deducted from the refund amount. We are only responsible for the return shipping fee for defective products.
Ordered/Received Wrong Products:
– What if I ordered the wrong products?
Please note that some compatible cartridges may look slightly different or have a protective clip that must be removed before installation.
If you ordered the wrong products, please follow the steps below to arrange for a return.
- Inform us immediately
Wrong products must be returned within 30 days of the purchase date to qualify for a refund. (Must be in original box and without any markings on the box)
- Do not open the products
All products must be returned sealed and in their original packaging to be qualified for a refund or replacement. Open items are not saleable and, therefore, will not qualify for refund or replacement.
Return Label & Shipping Fees
We provide a prepaid return label for wrong orders placed by the customer. The return shipping fee will be deducted from the refund amount. However, if we send you the wrong products, we will cover the shipping cost and you will get a full refund.
Tips to avoid ordering the wrong products:
- Find out exactly what is your printer model.
Your printer model is usually listed on your printer. If you are unsure of your printer model, check your printer manual, or call us to help you place the order for the correct cartridges.
IMPORTANT: HP+ printer models ending in “e” (eg 4001dne, 4001dwe, 4001ne, 4101dwe, 4101fdne, 4101fdwe, M209dwe, M234dwe, M234sdne, M234sdwe, etc.) does NOT accept compatible toner cartridges. If you own an HP+ printer, please do NOT place an order. We will NOT process refunds for products rejected by HP+ printers.
- Find out what cartridges fit your printer.
Many cartridges look similar; however, you need to order the specific cartridge model that fits your printer for it to print. If you are unsure which cartridge fits your printer, call us, and we can help place the order.
- Ask us
If you’re still unsure of your printer model or cartridge number, contact a member of our customer service team by:
– What if I received the products in generic packaging?
We have two kinds of packaging for our products: one is branded (with our brand name on it) and the other is generic (without our brand name on it). The products in branded packaging are mainly sold online. And the products in generic packaging are mainly sold to our distributors, because they don’t want end users to know that the products are from YB Toner. Normally, when you place an order on our website, you will receive the products in branded packaging as advertised. However, when our products in branded packaging are out of stock, we may ship them in generic packaging to ensure timely shipment and delivery. When you receive your products in generic packaging, rest assured as they are guaranteed to have the same quality and warranty as our branded products. You can print with confidence.
If you are very concerned about product packaging, please confirm that with our customer service before placing an order. If you do not ask us which packaging to use when placing your order, we will take it as your consent to us shipping the products in generic packaging if the branded products are out of stock.
Note: All orders go through a two-part quality control system before shipping. If you’ve received the wrong products or incomplete order, please contact us as soon as possible. We must be notified of any errors in your order within 30 days of your original order date. Our customer support will be able to quickly determine if there was an error made in our warehouse. Once the order is corrected, we will immediately ship the appropriate product to you. A prepaid shipping label will also be issued so that you can return the wrong products to us at no cost.
All orders will be shipped within a few hours to ensure timely delivery. Therefore, if you need to cancel your order, please inform us as early as possible (preferably within 2 hours of completing your order). If the order has not left our warehouse, we will cancel the order and issue a full refund.
-What happens if the order ships before I am able to cancel it?
Orders that have left our warehouse cannot be canceled. But, don’t worry. Once you receive the order, you can contact us immediately and obtain an RMA (Return Merchandise Authorization) to return the package. (Note: you will cover the return shipping fee)
Please call (844) 538-3312 or email [email protected] WITHIN 30 DAYS of the original order date to be qualified for a replacement or reshipment if you unfortunately have received only parts of your order or lost packages.
RTS (Return to Sender) Packages:
Packages may be RTS or undeliverable as addressed for several reasons, including:
- The shipping method (USPS and Fedex) may not deliver to your location
- The shipping address provided is incorrect or insufficient
- The customer refuses to accept the package
Important: We ship via USPS and Fedex. It is the customer’s responsibility to ensure these shipping methods deliver to the customer’s address.
Packages that come back to us as “Undeliverable” or “Return to Sender” may incur an RTS fee for which the customer will be responsible.
Let us know if there are any exceptions: For example, Fedex may not deliver to some addresses, and the customer can only accept USPS deliveries or vice versa. It is the customer’s responsibility to notify us which method of delivery to use when placing orders and provide special instructions if needed to ensure delivery.
RTS (Return to Sender) FEES
RTS fee varies depending on the weight and size of the package.
There are a few ways we can handle RTS packages.
- We can reship the package; however, the customer will have to pay the reshipping fee and the incurred RTS fee.
- We can refund the customer minus the shipping charges and incurred RTS fees.
-Are the shipping charges refundable?
No, the shipping charges are non-refundable. This applies to all orders, even those that initially qualify for free shipping. We refund the shipping fee only for a packing error or defective cartridges.
Cartridges Affected by Firmware Update
Our compatible cartridges are equipped with the latest chip technology, which ensures they can function properly in your printer.
Some printer manufacturers may push an automatic firmware update without the consumer’s consent, affecting the cartridge and preventing your printer from recognizing any third-party or after-market cartridges. In most cases, these updates are irreversible. Your only option at that point is to purchase the expensive OEM ink and toner cartridges directly from the manufacturer.
Important: If you wish to continue to use third-party or after-market cartridges, we recommend setting your printer updates on “manual” control rather than automatic updates. This will allow you to update your printer at your discretion rather than without your consent.
Note: As mentioned, our compatible cartridges are equipped with the latest chip technology and have been tested to ensure they work with your printer. However, if you allow firmware updates that affect your cartridge functionality, they will not be covered under our warranty.