When Will My Order Arrive?
We pack and ship orders from Monday to Friday in California and Pennsylvania where the warehouse is based. Although your order may experience a shipping delay due to the COVID-19, 95% of our online orders will be delivered within 1 to 3 business days. Business days refer to Monday~Friday (excluded holidays and weekends), and the time zone is the Eastern Time Zone of the USA (GMT-5).The reference is as follows:
Estimated Transit Time for the Continental USA
* If a product is out of stock at any of warehouses, it will be shipped from another warehouse by default. In this case, delivery may be delayed by a few business days.
* This estimated shipping efficiency can only be taken as a reference. You can track your order here to check the status of shipment.
* The delivery time to ship items to Alaska, Hawaii, and Puerto Rico varies by item or shipment. And Free Shipping service is excluded. Please email [email protected] for more details.
What Are Your Shipping Methods?
We cooperate with FedEx and USPS to provide ground shipping for your orders. Please note we do not offer expedited shipping (eg: Next Day Air, 2nd Day Air, or 3-Day Select) at this moment, so please plan your order accordingly.
Where Do You Ship to?
We ship to the U.S. 48 contiguous states, Alaska, Hawaii and Puerto Rico. However, we do not ship to APO/FPO and international addresses.
How Long Does It Take to Ship My Order?
For all the orders placed before the cut-off time, we guarantee same-day shipping. We will keep you posted if any emergency happens and the order can not ship. After the local cut-off time, the orders will be shipped the next business day.
|CA Warehouse||FedEx||4:00 pm PST|
|PA Warehouse||FedEx||5:00 pm EST|
What Is the Shipping Fee?
Currently, we provide a FREE SHIPPING service for each order over ＄30 sent to the Continental USA. However, orders under $30 will be charged $4.95.
Additionally, for Alaska, Hawaii and Puerto Rico orders, we charge shipping based on the weight of the package as the order is not covered by our FREE SHIPPING service.
Please subscribe to our newsletter to get updates on any shipping changes in the future.
How Do I Know the Order Status？
We will contact you if the item is out of stock or if we need additional information regarding shipping verification.
Once the order is shipped, we will send you an email confirmation with the shipment tracking information. You can also track your shipment status here.
What is the Tax Rule?
|State tax websit||Sourcing||Taxable Shipping||Local taxes|
|California Department of Tax and Fee Administration||Hybrid||No||Yes|
California tax rules
California uses a mixture of origin and destination sourcing rules. State, county, and city taxes are based on the origin of the purchase (the seller), but district taxes are based on the destination (the buyer).
We have already put our tax registration information on file, and the tax will be charged according to destination rules or hybrid origin rules. The default setting is Destination. When you submit your orders, the actual tax rate will show on the checkout page.
No sales tax on orders shipped outside California, USA.
Contact us at (Monday to Friday 9 am – 5 pm PST) or email [email protected] for further help.
Or you can leave us a message here. We will get back to you within 1-2 business days, thanks a lot for your support and patience!