An HP printer firmware update has caused the printer to reject third-party printer cartridges again. If your printer stopped printing due to a “Non-HP Chip Detected”, “Supply Problem” or “Supply Memory Error” error message, HP has probably updated your printer firmware. This is frustrating for users who prefer to use cheaper, third-party cartridges instead of expensive HP-branded ones. To make your printer accept non-HP cartridges again, you can downgrade the firmware to an old version by following this blog.
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Index:1. How to Downgrade HP Printer Firmware – Windows
2. How to Downgrade HP Printer Firmware – Mac
3. HP Printer Firmware Downgrade Download
4. Suggestions for Firmware Downgrade Failing
5. Printer Ink & Toner Cartridges with Updraded Chips
How to Downgrade HP Printer Firmware – Windows
1. Make sure your printer is connected to Wi-Fi or wired network.
2. Adjust the following settings in the printer menu to make your printer allow downgrade. In the Manage Updates menu, touch the Allow Downgrade button and then select Yes. Also, do not forget to touch the Allow Updates button and then select Yes.
3. Download an old HP printer firmware to your computer. HP no longer provides downloads for older firmware versions. So you need to use your own backups or download them from third-party websites. We also provide old HP firmware downloads for some printers in the third part of this blog. Jump to HP Printer Firmware Downgrade Download. You can also download the current firmware for backup on HP official website:https://support.hp.com/us-en/drivers/printers
4. Send the old HP firmware from your Windows computer to the printer. After the old firmware is downloaded and saved on your computer, double-click on the file and then select your printer from the dropdown menu. Once the printer is selected, click the Send Firmware button. Sending the old firmware to your HP printer takes about two minutes. After the progress is completed, click the Exit button. Then the printer will automatically restart after the firmware downgrade.
5. Adjust the following printer settings again to avoid future HP printer firmware updates. In the Manage Updates menu, touch the Check Automatically button and select Off. Then touch Allow Updates and select No. You can also read our blog How to Disable HP Printer Firmware Update to learn more details.
How to Downgrade HP Printer Firmware – Mac
1. Make sure your printer is connected to Wi-Fi or wired network.
2. Adjust the following settings in the printer menu to make your printer allow downgrade. In the Manage Updates menu, touch the Allow Downgrade button and then select Yes. Do not forget to touch the Allow Updates button and then select Yes.
3. Download an old HP printer firmware to your computer. HP no longer provides downloads for older firmware versions. So you need to use your backups or download them from this blog. It’s also recommended to download the current firmware for backup on HP’s official website:https://support.hp.com/us-en/drivers/printers
4. Send the old HP firmware from your Mac to the printer. This operation is different from that of Windows, please refer to the following steps:
4.1 Double-click on the firmware file. The first time to run the firmware file will trigger a system security pop-up notice, press “OK” to close it.
4.2 Visit System Preference and select “Security & Privacy” to allow further firmware installation.
4.3 Under Security & Privacy, click on “Open Anyway” to proceed.
4.4 Carefully select the correct printer model needed to be downgraded and choose “Continue”.
4.5 After the update is completed, click on “Done” button. The printer will automatically restart later.
5. Adjust the following settings to avoid future HP printer firmware updates. In the Manage Updates menu, touch the Check Automatically button and select Off. Then touch Allow Updates and select No. (Disabling automatic firmware updates can prevent compatible toner cartridges from being blocked in the future.)
After downgrading the printer firmware, your HP printer should be able to print with non-HP printer cartridges again. Then you can reinstall the cartridges and test print right away.
NOTE:Restarting your printer after the update is completed and re-sending the firmware to the printer might be required due to the “error state” of the printer.
HP Printer Firmware Downgrade Download
HP no longer provides downloads for old firmware versions. Thankfully, we saved some old versions for backup. So you can download the one for your printer from the list below.
Suggestions for Firmware Downgrade Failing
If you downgrade the firmware but fail, you can try the following ways.
1. Run the Update Again
Please make sure that your printer is not in use and that you do not have any documents queued for printing. And try to rerun the firmware program based on the above steps. If it still can’t work, try to unplug the power cord and let it sit for 30-40 seconds. After 30 seconds of sitting, you can plug the power cord back into the machine. Let it sit for 2-3 minutes to allow it to complete its startup tasks and then try to update the firmware again. This is because if the Status of the HP Printer Update is Busy, it may result in not being allowed to run the update. So, make sure the Status of the HP Print Update is Ready which is the key to running the update successfully.
2. Ensure That the Selected Printer Port Matches the Printer’s IP Address
Firstly, find your selected printer, and right-click it to select the Printer Properties from the context menu. Secondly, click on the Ports tab and select your printer. Then click the Configure Port button, and come to Port Setting. Thirdly, check if the Port Name matches the Printer’s IP Address or not. If you are not clear about how to identify your IP address, check the section Identify the IP address for printers connected using Wi-Fi Direct in the video instructions.
Note: In Port Setting, please also make sure you select RAW in the Protocol section and uncheck SNMP Status Enabled.
3. Fix Not Applicable Issue
Some of you may encounter a “Not Applicable” issue when downgrading the printer’s firmware. Here are steps that may help fix this problem.
Step 1: Use WinZip or 7-zip to take the .exe file (the old firmware file you downloaded) and extract it into the desktop.
Step 2: Find .exe you extracted, and right-click the .exe and open it via win-zip or 7-zip (7-zip is recommended).
Step 3: Find and open EnterpriseDU.ini file, and change VerifyDownloadID from 1 to 0. Then, save the file.
Step 4: Go back, and run EnterpriseDU.exe. Now, you can get past the “Not Applicable” error and allow you to update.
Tip: HP Supporter also came up with a similar instruction to help fix the “Not Applicable” error. If you are interested in, you can review it.
Printer Ink & Toner Cartridges with Upgraded Chips
If the printer firmware downgrade is too difficult for you, you have an easier way – purchase cartridges with upgraded chips directly. Whenever a firmware issue occurs, YBTONER.COM is almost the first to offer printer cartridges with upgraded chips. Here is how we do it. So you can shop with confidence!
Monitor HP firmware updates from time to time
Our engineers monitor HP printer firmware updates from time to time. Once HP releases a new firmware version, we will test the compatibility of our products as soon as possible. So, only products confirmed to be compatible with the latest firmware will be shipped.
Partner with industry-leading manufacturers
We have established a long-term partnership with industry-leading manufacturers. Once HP updates printer firmware, we will work closely with our manufacturers to find the best solutions shortly. E.g. we can make our cartridges work with the latest printer firmware by upgrading the chip, replacing the chip, or replacing the toner cartridge.
Supply from our local warehouses
We have two warehouses in the US, one in California and one in Pennsylvania. Hence, we can deliver most orders within 1-3 business days. Once HP updates printer firmware, we will update our inventory and ship ink & toner cartridges with upgraded chips with no delay. As a result, you can always get the products with the latest chips at YB Toner!