HP Printer Firmware Downgrade Download – May 2024

An HP printer firmware update has caused the printer to reject third-party printer cartridges again. If your printer stopped printing due to a “Non-HP Chip Detected”, “Supply Problem” or “Supply Memory Error” error message, HP has probably updated your printer firmware. This is frustrating for users who prefer to use cheaper, third-party cartridges instead of expensive HP-branded ones. To make your printer accept non-HP cartridges again, you can downgrade the firmware to an old version by following this blog.

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Index:

1. How to Downgrade HP Printer Firmware – Windows
2. How to Downgrade HP Printer Firmware – Mac
3. HP Printer Firmware Downgrade Download

4. Suggestions for Firmware Downgrade Failing
5. Printer Ink & Toner Cartridges with Updraded Chips

How to Downgrade HP Printer Firmware – Windows

1. Make sure your printer is connected to Wi-Fi or wired network.

2. Adjust the following settings in the printer menu to make your printer allow downgrade. In the Manage Updates menu, touch the Allow Downgrade button and then select Yes. Also, do not forget to touch the Allow Updates button and then select Yes.

HP-Printer-Firmware-Downgrade

3. Download an old HP printer firmware to your computer. HP no longer provides downloads for older firmware versions. So you need to use your own backups or download them from third-party websites. We also provide old HP firmware downloads for some printers in the third part of this blog. Jump to HP Printer Firmware Downgrade Download. You can also download the current firmware for backup on HP official website:https://support.hp.com/us-en/drivers/printers

Steps on How to Downgrade HP Printer Firmware - Windows-2

4. Send the old HP firmware from your Windows computer to the printer. After the old firmware is downloaded and saved on your computer, double-click on the file and then select your printer from the dropdown menu. Once the printer is selected, click the Send Firmware button. Sending the old firmware to your HP printer takes about two minutes. After the progress is completed, click the Exit button. Then the printer will automatically restart after the firmware downgrade.

Steps on How to Downgrade HP Printer Firmware - Windows-3

5. Adjust the following printer settings again to avoid future HP printer firmware updates. In the Manage Updates menu, touch the Check Automatically button and select Off. Then touch Allow Updates and select No. You can also read our blog How to Disable HP Printer Firmware Update to learn more details.

Steps on How to Downgrade HP Printer Firmware - Windows-4

How to Downgrade HP Printer Firmware – Mac

1. Make sure your printer is connected to Wi-Fi or wired network.

2. Adjust the following settings in the printer menu to make your printer allow downgrade. In the Manage Updates menu, touch the Allow Downgrade button and then select Yes. Do not forget to touch the Allow Updates button and then select Yes.

HP-Printer-Firmware-Downgrade

3. Download an old HP printer firmware to your computer. HP no longer provides downloads for older firmware versions. So you need to use your backups or download them from this blog. It’s also recommended to download the current firmware for backup on HP’s official website:https://support.hp.com/us-en/drivers/printers

Steps on How to Downgrade HP Printer Firmware - Mac-2

4. Send the old HP firmware from your Mac to the printer. This operation is different from that of Windows, please refer to the following steps:

4.1 Double-click on the firmware file. The first time to run the firmware file will trigger a system security pop-up notice, press “OK” to close it.

Steps on How to Downgrade HP Printer Firmware - Mac-3

4.2 Visit System Preference and select “Security & Privacy” to allow further firmware installation.

Steps on How to Downgrade HP Printer Firmware - Mac-4

4.3 Under Security & Privacy, click on “Open Anyway” to proceed.

Steps on How to Downgrade HP Printer Firmware - Mac-5

4.4 Carefully select the correct printer model needed to be downgraded and choose “Continue”.

Steps on How to Downgrade HP Printer Firmware - Mac-6

4.5 After the update is completed, click on “Done” button. The printer will automatically restart later.

Steps on How to Downgrade HP Printer Firmware - Mac-7
Steps on How to Downgrade HP Printer Firmware - Mac-8

5. Adjust the following settings to avoid future HP printer firmware updates. In the Manage Updates menu, touch the Check Automatically button and select Off. Then touch Allow Updates and select No. (Disabling automatic firmware updates can prevent compatible toner cartridges from being blocked in the future.)

After downgrading the printer firmware, your HP printer should be able to print with non-HP printer cartridges again. Then you can reinstall the cartridges and test print right away.

NOTE:

Restarting your printer after the update is completed and re-sending the firmware to the printer might be required due to the “error state” of the printer.

HP Printer Firmware Downgrade Download

HP no longer provides downloads for old firmware versions. Thankfully, we saved some old versions for backup. So you can download the one for your printer from the list below.

Printer CartridgesDownload Link (Windows)Download Link (Mac)
HP 58A Toner Cartridge (CF258A)
HP 58X Toner Cartridge (CF258X)
HP LaserJet Pro M404 M405 Series Printer
HP LaserJet Pro MFP M428 M429 Series Printer
HP LaserJet Enterprise M406/407 Printer
HP LaserJet Enterprise M430/431 Printer
HP LaserJet Pro M404 M405 Series Printer
HP LaserJet Pro MFP M428 M429 Series Printer
HP LaserJet Enterprise M406/407 Printer
HP LaserJet Enterprise M430/431 Printer
HP 206A Toner Cartridges
HP 206X Toner Cartridges
HP Color LaserJet Pro M255dw Printer
HP Color LaserJet Pro M282-M285 Multifunction Printer Series
HP Color LaserJet Pro M255dw Printer
HP Color LaserJet Pro M282-M285 Multifunction Printer Series
HP 414A Toner Cartridges
HP 414X Toner Cartridges
HP Color LaserJet Pro M454dn M454nw Printer
HP Color LaserJet Pro M454dw Printer
HP Color LaserJet Pro MFP M478-M479 Series Printer
HP Color LaserJet Enterprise M455 Printer
HP Color LaserJet Enterprise M480 Printer
HP Color LaserJet Pro M454dn M454nw Printer
HP Color LaserJet Pro M454dw Printer
HP Color LaserJet Pro MFP M478-M479 Series Printer
HP Color LaserJet Enterprise M455 Printer
HP Color LaserJet Enterprise M480 Printer
HP 215A Toner CartridgesHP Color LaserJet Pro M155-M156 Printer Series
HP Color LaserJet Pro M182-M185 Multifunction Printer Series
HP Color LaserJet Pro M155-M156 Printer Series
HP Color LaserJet Pro M182-M185 Multifunction Printer Series
HP 89A Toner Cartridge
HP 89X Toner Cartridge
Version 4.12.0.1 – HP LaserJet M507 Series Printer
Version 5.6 – HP LaserJet M507 Series Printer
Version 4.12.0.1 – HP LaserJet Enterprise M528 Series Printer
Version 5.6 – HP LaserJet Enterprise M528 Series Printer
Version 4.12.0.1 – HP LaserJet M507 Series Printer
Version 5.6 – HP LaserJet M507 Series Printer
Version 4.12.0.1 – HP LaserJet Enterprise M528 Series Printer
Version 5.6 – HP LaserJet Enterprise M528 Series Printer
HP 148A Toner Cartridge
HP 148X Toner Cartridge
HP LaserJet Pro 4001-4004 Series Printer
HP LaserJet Pro MFP 4101 – 4104 Series Printer
HP LaserJet Pro 4001-4004 Series Printer
HP LaserJet Pro MFP 4101 – 4104 Series Printer
HP 902 Ink Cartridges
HP 902XL Ink Cartridges
HP OfficeJet 6950/6954 All-in-One Printer Series
HP OfficeJet 6962 All-in-One Printer
HP OfficeJet Pro 6960 All-in-One Printer Series
HP OfficeJet Pro 6970 All-in-One Printer Series
HP OfficeJet 6950/6954 All-in-One Printer Series
HP OfficeJet 6962 All-in-One Printer
HP OfficeJet Pro 6960 All-in-One Printer Series
HP OfficeJet Pro 6970 All-in-One Printer Series
HP 952 Ink Cartridges
HP 952XL Ink Cartridges
HP OfficeJet Pro 7720 Wide Format All-in-One Printer Series
HP OfficeJet Pro 7730 Wide Format All-in-One Printer Series
HP OfficeJet Pro 7740 Wide Format All-in-One Printer Series
HP OfficeJet Pro 8210 Printer Series
HP OfficeJet Pro 8710 All-in-One Printer Series
HP OfficeJet Pro 8720 All-in-One Printer Series
HP OfficeJet Pro 8730/8740 All-in-One Printer Series
HP OfficeJet Pro 7720 Wide Format All-in-One Printer Series
HP OfficeJet Pro 7730 Wide Format All-in-One Printer Series
HP OfficeJet Pro 7740 Wide Format All-in-One Printer Series
HP OfficeJet Pro 8210 Printer Series
HP OfficeJet Pro 8710 All-in-One Printer Series
HP OfficeJet Pro 8720 All-in-One Printer Series
HP OfficeJet Pro 8730/8740 All-in-One Printer Series
HP 910 Ink Cartridges
HP 910XL Ink Cartridges
HP OfficeJet 8020/OfficeJet Pro 8020/OfficeJet Pro 8030 All-in-One Printer series
HP OfficeJet 8020/OfficeJet Pro 8020/OfficeJet Pro 8030 All-in-One Printer series
HP 962 Ink Cartridges
HP 962XL Ink Cartridges
HP OfficeJet Pro 9010 All-in-One Printer seriesHP OfficeJet Pro 9010 All-in-One Printer series
Compatible HP 141A Toner Cartridges
Compatible HP 141X Toner Cartridges
HP LaserJet MFP M109-M112 Printer series
HP LaserJet MFP M139-M142 Printer series
HP LaserJet MFP M109-M112 Printer series
HP LaserJet MFP M139-M142 Printer series
Compatible HP 138A Toner Cartridges
Compatible HP 138X Toner Cartridges
HP LaserJet Pro MFP 3101fdwe/3101fdw Printer Series
HP LaserJet Pro 3001dwe/3001dw Printer Series
HP LaserJet Pro MFP 3101fdwe/3101fdw Printer Series
HP LaserJet Pro 3001dwe/3001dw Printer Series

Suggestions for Firmware Downgrade Failing

If you downgrade the firmware but fail, you can try the following ways.

1. Run the Update Again

Please make sure that your printer is not in use and that you do not have any documents queued for printing. And try to rerun the firmware program based on the above steps. If it still can’t work, try to unplug the power cord and let it sit for 30-40 seconds. After 30 seconds of sitting, you can plug the power cord back into the machine. Let it sit for 2-3 minutes to allow it to complete its startup tasks and then try to update the firmware again. This is because if the Status of the HP Printer Update is Busy, it may result in not being allowed to run the update. So, make sure the Status of the HP Print Update is Ready which is the key to running the update successfully.

2. Ensure That the Selected Printer Port Matches the Printer’s IP Address

Firstly, find your selected printer, and right-click it to select the Printer Properties from the context menu. Secondly, click on the Ports tab and select your printer. Then click the Configure Port button, and come to Port Setting. Thirdly, check if the Port Name matches the Printer’s IP Address or not. If you are not clear about how to identify your IP address, check the section Identify the IP address for printers connected using Wi-Fi Direct in the video instructions.

Note: In Port Setting, please also make sure you select RAW in the Protocol section and uncheck SNMP Status Enabled.

3. Fix Not Applicable Issue

Some of you may encounter a “Not Applicable” issue when downgrading the printer’s firmware. Here are steps that may help fix this problem.

Step 1: Use WinZip or 7-zip to take the .exe file (the old firmware file you downloaded) and extract it into the desktop.

not-applicable-error-fix-1
not-applicable-error-fix-2

Step 2: Find .exe you extracted, and right-click the .exe and open it via win-zip or 7-zip (7-zip is recommended).

not-applicable-error-fix-3-4

Step 3: Find and open EnterpriseDU.ini file, and change VerifyDownloadID from 1 to 0. Then, save the file.

Step 4: Go back, and run EnterpriseDU.exe. Now, you can get past the “Not Applicable” error and allow you to update.

Tip: HP Supporter also came up with a similar instruction to help fix the “Not Applicable” error. If you are interested in, you can review it.

Printer Ink & Toner Cartridges with Upgraded Chips

If the printer firmware downgrade is too difficult for you, you have an easier way – purchase cartridges with upgraded chips directly. Whenever a firmware issue occurs, YBTONER.COM is almost the first to offer printer cartridges with upgraded chips. Here is how we do it. So you can shop with confidence!

YB TONER
Click for more information on HP toner cartridges.

Monitor HP firmware updates from time to time

Our engineers monitor HP printer firmware updates from time to time. Once HP releases a new firmware version, we will test the compatibility of our products as soon as possible. So, only products confirmed to be compatible with the latest firmware will be shipped.

Partner with industry-leading manufacturers

We have established a long-term partnership with industry-leading manufacturers. Once HP updates printer firmware, we will work closely with our manufacturers to find the best solutions shortly. E.g. we can make our cartridges work with the latest printer firmware by upgrading the chip, replacing the chip, or replacing the toner cartridge.

Supply from our local warehouses

We have two warehouses in the US, one in California and one in Pennsylvania. Hence, we can deliver most orders within 1-3 business days. Once HP updates printer firmware, we will update our inventory and ship ink & toner cartridges with upgraded chips with no delay. As a result, you can always get the products with the latest chips at YB Toner!

122 thoughts on “HP Printer Firmware Downgrade Download – May 2024”

  1. Sorry, both dmg’s for the Mac version HP Firmware Updater didn’t work for printer HP OfficeJet 6962 All-in-One nor for the series 6960. It gives a message stating “Cannot update the device.” “This Firmware Updater does not contain upgrades for your device.” I have a 2022 Mac Studio with the Apple M1 Ultra chipset.

    Reply
  2. I have an HP Officejet Pro 6960 running on Windows 10. There is nowhere within any of the printer settings either at the printer screen or the computer that gives the option of “Manage Updates menu, touch the Allow Downgrade butting and then select Yes”. Also I have tried the above downgrade firmware regardless of the above but HP detects my printer and will not install with message “Not Applicable”. Is there any way around this?

    Reply
  3. Hi:

    I have an HP OfficeJet Pro 8020 and downloaded the firmware “HP OfficeJet Pro 8022 All-in-One Printer” but it says “Cannot update the device.” “This Firmware Updater does not contain upgrades for your device.” I have a Macbook Pro with OS macOS Ventura 13.4.

    Am I doing something wrong? Should I try something different? Appreciate your help!

    Reply
    • Hi Lola,

      MAC OS 13 is a relatively new system version, so our engineers need to further verify if the old firmware version can be downgraded on the OS 13 system. We will promptly notify you if there is any feedback.

      YB Toner

      Reply
  4. Thank you so much for this website and your help! I was able to roll back firmware on my M283CDW and now it is accepting the toner cartridges it was previously rejecting.

    Reply
  5. Hi I have a HP Officejet Pro 8035 printer, it uses 910xl cartridges, can I use the same firmware as HP 8020 in your list? It’s currently blocking non-hp cartridge. Many thanks.

    Reply
    • Hi I’ve tried to use the firmware file downloaded and after opening it, now the problem is it won’t let me select the printer and continue, the continue button is simply grayed out. The printer is listed in the pop-up window, but I can’t select it?? Any idea?

      Reply
  6. I have a HP6958 and a MacBook Pro running OS13.3. I downloaded your firmware for the HP 6950/6954 and at the update window get the message “Cannot update the device. This firmware Updater does not contain upgrades for your device.” Can you help with this?

    Reply
  7. I have Windows 10 and an HP MFP 283cdw printer. I was wanting to downgrade the firmware. I did all of the steps on the printer, and downloaded the appropriate firmware downgrade listed above and have tried 3 times to install it, and I get the smiley face and hit exit, but nothing happens after that. I’ve tried restarting the printer several times manually, but I’m still getting the same error message about the cartridges.

    What am I doing wrong?

    Reply
      • Hi, I am having the same problem. I disabled auto upgrades and installed the m282-m285 series firmware listed above for my M283cdw. There is no error message and get a smiley at the end. The printer doesnt reboot automatically either. Let me know what I am doing wrong. Thanks!

        Reply
  8. I own a m479fdw and the firmware is not allowing me to downgrade to an earlier version. Is there anything else I can do?

    Reply
  9. Hi,
    Any chance you have a firmware downgrade for a Mac and HP LaserJet Pro M254dw? Crossing my fingers before I go buy a different brand printer I can use with your toner. Never again HP.

    Reply
    • Hi, Kim,

      Here is download link of old firmware version for Mac and HP LaserJet Pro M254dw: HP M254dw Printer-20220316.dmg. You can try to download to see if this firmware works or not. If you have any questions, feel free to ask us.

      And, thank you for your support and trust. Yes, HP printers often block the use of third-party toner cartridges through firmware upgrades. As a result, customers have to buy expensive original HP toner cartridge.

      Reply
  10. I have an 8025, and I have the correct downgrade firmware for it. It sees the printer and puts it in the list, but tells me that the firmware is up to date, and will not allow me to check the box beside the printer name, or the update button. Is there a workaround?

    Reply
  11. I purchased new cartridges back in Dec 2022. Installed them yesterday and since they were not HP brand – HP Color LaserJet Pro MEP M283fdw came to a screaming halt with the NON HP CHIP DETECTED error/screen. Luckily I used the firmware downgrade listed above (HP 206X Toner Cartridges – HP Color LaserJet Pro M282-M285 Multifunction Printer Series) and was able to used the purchased non HP cartridges!!!!
    Thank You !
    Thank You!
    Thank You!

    Reply
  12. I purchased new cartridges back in Dec 2022. Installed them yesterday and since they were not HP brand – HP Color LaserJet Pro MEP M283fdw came to a screaming halt with the NON HP CHIP DETECTED error/screen. Luckily I used the firmware downgrade listed above (HP 206X Toner Cartridges – HP Color LaserJet Pro M282-M285 Multifunction Printer Series) and was able to used the purchased non HP cartridges!!!!
    Thank You !

    Reply
  13. Hola, ¿
    hay alguna posibilidad de que tenga una versión anterior del firmware para HP LaserJet Pro M227fdw? para windows

    Reply
      • Windows 11.

        I already tried an old version I had on hand (TOP1FN2147DR), but while it partially recognized the black cartridge upon setup, it still omitted detection of the colour one and the black cartridge was flagged as “with issues” the moment I switched the colour cartridge, never to recover (the old firmware first misdetected the black as original while omitting the colour one, and after a couple of troubleshooting steps from HP’s associate, it stopped doing so). I would like to try other versions to see if I find a more permissive one, preferrably one that also detects the colour cartridge.

        Reply
        • Hi, Kemm,

          The misdetection issue might be caused by the chip of color printer cartridge. If the printer firmware you loaded can detect the black toner cartridge, it should detect the color ones at the same time.

          And, very sorry to tell you that we don’t have another firmware version for your printer right now. Once we have another version in hand, we will notify you immediately.

          Reply
  14. My Color Laser Jet Pro MFP M479fdw is upgraded to the most recent firmware and can’t be downgraded….I need to get some cartridges, are yours guaranteed to work?

    Reply
    • Hi, Jim Keifer,

      yes, our compatible HP 414A/414X toner cartridges come with the latest chip, and they are guaranteed to work with the latest firmware version(002_2322C) of your HP Color Laser Jet Pro MFP M479fdw printer.

      All printer cartridges purchased from our store are backed by 30-day money-back guarantee and 2-year product warranty. If they can’t work correctly, you can get free replacement or full refund.

      Here is product link:HP 414A Toner Cartridges (Standard Yield) & HP 414X Toner Cartridge (High Yield)

      Reply
      • Alternatively, if you are still having issues, I just popped out the old chips from the original HP toner cartridges and put them in the new off market ones I bought. Reads the chips perfectly.

        Reply
  15. Hello,

    I have printer M283cdw. i aleady download firmware M282-M285 but my printer can not downgrade firmware.
    Please advice!

    Thanks!
    Phu

    Reply
      • I am having a similar issue – I have the MFP M283cdw printer. I am using Windows. I downloaded the firmware HP_Color_LaserJet_Pro_MFP_M282_M285_Series-20220729.nativeofficefonts. I have checked “YES” for Allow Downgrade and Allow Updates. When I run the downgrade file I get to the smiley face and hit exit but printer doesn’t do anything. I am using a wired connection to the printer (no wifi). What am I doing wrong?

        Reply
  16. Dobrý den. Mám starou tiskárnu C4580 all in one. Dá se u této tiskárny udělat downgrade firmwaru? Pokud ano, nevím, kde ho stáhnout. U výrobce na stránkách jsem nenašel. Mám totiž náhradní černou barvu a nedokáže ji tiskárna rozeznat. Díky Luďa

    Reply
  17. I’m on a MAC, OS 12.6 and the firmware update/rollback for HP OfficeJet Pro 7740 is not working (I get the same error message, “Cannot update the device. This firmware Updater does not contain upgrades for your device.”

    Any advice on what to try next?

    Reply
  18. I have an HP OfficeJet Pro 8025e and have tried to use non-HP cartridges with no luck. When I downloaded the downgrade software for this model, it finds my printer and says not applicable. Is there any way around this or anything I can do? Running off of Windows 11.

    Reply
    • Hi, jon, it seems that HP has blocked HP inkjet printers from downgrading the firmware recently.

      But, you still can try to follow this instruction to see if work: install 7-zip, take the .exe file and extract it, edit the EnterpriseDU.ini file and change VerifyDownloadID from 1 to 0, save the file, and then run EnterpriseDU.exe, that should get you past the “Not Applicable” error.

      Reply
      • Was having the same problem as the person above. Adding the zero to the ini file worked on getting the “Not Applicable” message to go away so I could select the printer. If you’ve never worked with 7-zip before it might take you a minute to figure out how to extract an exe file and edit the files in it. You can figure that part out.

        Now i am running into the issue of “The update failed on 1 Printer” in the software screen. And the printer itself shows “Checking for Printer Updates” with the spinning circle (even after the fail). I keep turning the printer off and restarting it at this point to do it again.

        Any advice on how to get passed this point?

        Reply
        • Hi. here are some things you need to make sure when you downgrade the firmware:
          1. Make sure no error messages display on the control panel and clear any that are present.
          2. Make sure the printer is in a Ready state and is not in sleep mode or power save mode.
          3. Make sure your printer is connected(firmware update process requires a network or USB connection).
          4. Make sure your printer is allowed to update.

          Reply
          • I get the same error. The only setting I am able to confirm is Printer updates > All firmware updates > Only web-downloaded firmware updates. There is no “Allow downgrade”

  19. I have an m255dw printer. I am trying to downgrade the firm ware from 20230705 to 20220729 to be able to utilize generic brand toners. When I open the download it loads like it is sending it to the printer but it doesn’t. Help!

    Reply
  20. Hi! I have a Color Laser Jet Pro 183mf with a firmware datacode 20220729 and still getting supply problem with no-chip replacement toner. Is there any older firmware to downgrade to?

    Kind regards,
    Davorin

    Reply
    • Hi, Davorin, sorry to tell you that we don’t have other older firmware version for HP 183mf printer. About the supply problem, it may be caused by the chip that you installed into your no-chip replacement toner. The version of chip might be too older to be compatible with your printer.

      Reply
  21. Is there anything else possible to try?
    Downloaded the firmware package for Officejet 8710 All-In-One via your hyperlink for 952 cartridge. I ran the executable, it found the printer but I encountered a Status of “Not Applicable”. I could not go any further as options were ‘greyed out’. I’m assuming the ‘status’ indicates that the firmware I downloaded from your webpage is too recent a driver in that it restricts the ‘chip’ access, or, that HP is fighting back against all the rolling back of firmware, etc.

    Reply
    • Hi, David,

      Sorry for not getting back to you sooner.

      After confirming with our engineers, HP has restricted some models of HP inkjet printers (HP Officejet 8710 included) from downgrading to the earlier firmware version.

      Reply
  22. I found a copy of the same firmware, that is on this website, on an older computer. I ran it and same results: Status = Not Applicable when attempting to print with non-HP cartridges. So, the hunt is on for an even earlier version of firmware. I may have one in some older backups of machines already considered ancient.

    Reply
  23. Buonasera, volevo sapere se il firmware “HP_Color_LaserJet_Pro_MFP_M182_M185_Series-20220729” funziona anche sulla MFP M183fw. Grazie

    Reply
  24. Thaks for the guidance! It was mostly accurate/complete. The key is to stay on the ‘Allow Downgrade’ option with the ‘Yes’ option selected. Until doing that the downgrade would run but not reprogram the printer.

    Reply
  25. Confirmed today (11/12/2023): for the M454dw, you will need to extract the .exe file available above and save the .ful2 file extracted from the .exe to a USB drive. Plug the USB to the front USB port (not the one on the back). The printer will do the downgrade and you will be able to print again.

    Reply
  26. Hello,
    My HP8710 auto updated last week and i have bought non hp cartridges. I am not spending $230.00 a month on ink! HP should be regulated for doing such things! I have brought my printer back to “factory” however, it is still bricking the cartridges. How do I remove this update and use the ink/toner cartridges ive already purchased? Thank you in advance for any help.

    Reply
    • Hi, Brandi,
      Yes, HP printers will often automatically update the firmware without the customer’s knowledge, which can block the use of non-HP cartridges. This makes customers only can use original HP cartridges.

      About the question: “How do I remove this update and use the ink/toner cartridges ive already purchased?” —-The cost-effective way is to downgrade your printer firmware. You can follow the instruction of the blog or vedio instruction(https://www.youtube.com/embed/BvVqQnljivE) to complete the downgrade.

      By the way, the old firmware of your HP 8710 is also provided in our blog. Here is download link: OJP8710_2248B (for Windows) & OJP8710_2248B (for Mac)

      Reply
      • I, too, have an HP 8710 printer which automatically updated. Cartridges fail with the “Non-HP Chip” error.

        I have read through your excellent, detailed instructions, however I see no option which allows downgrading of FW. (I did a “Factory Default” Reset, but no improvement.)

        You responded to one comment that the 8710 was one which did not allow downgrading, but in the above response, you suggest that it can be done.

        Any suggestions will be appreciated.

        Thank You,

        Larry

        Happy Year of the Dragon!

        Reply
  27. Was having the same problem as the person above. Adding the zero to the ini file worked on getting the “Not Applicable” message to go away so I could select the printer. If you’ve never worked with 7-zip before it might take you a minute to figure out how to extract an exe file and edit the files in it. You can figure that part out.

    Now i am running into the issue of “The update failed on 1 Printer” in the software screen. And the printer itself shows “Checking for Printer Updates” with the spinning circle (even after the fail). I keep turning the printer off and restarting it at this point to do it again.

    Any advice on how to get passed this point?

    Reply
  28. Was having the same problem as the person above. Adding the zero to the ini file worked on getting the “Not Applicable” message to go away so I could select the printer.

    Now i am running into the issue of “The update failed on 1 Printer” in the software screen. And the printer itself shows “Verifying” with the spinning circle (even after the fail).

    Is it safe to reboot printer at this stage?
    Is it related to the timeout setting in the ini file which was 10 mins?

    Any advice on how to get passed this point?

    Reply
  29. HP OfficeJet Pro 7720 – recent firmware update 7th Nov 23 caused my 3rd part carts to be blocked. I have followed multiple methods. Got the issue re “not applicable” changed the EnterpriseDU ini file setting to 0 and got past that issue but now the downgrade times out at the PC and the printer sits spinning with “Verifying”.

    Would it matter if one of my 3rd party carts was empty when trying the downgrade? Just wondering since the application of the firmware is essential like sending a print but if a colour cart is empty the print halts and asks user to confirm to continue in black only?

    I just purchased another set of 3rd party carts from a supplier who said they would work with current firmware, they arrived today and do indeed work so panic over for now but I would still like to get an older firmware file installed once these carts are empty.

    Any thoughts?

    Thanks

    Reply
    • Hi, Lufc. if your newly purchased cartridge works with your current firmware, there is no need to downgrade your firmware now. However, to ensure that third-party cartridges will not be blocked by firmware upgrades in the future, please turn off automatic firmware upgrades. You can check our blog to get the instruction: How to Disable HP Printer Firmware Update. As for the issue you mentioned, we will keep an eye on it and we will figure out a solution as soon as possible. And we will be updating our blog with solutions for customers who have the same problem!

      Reply
  30. 1. It would be handy to have a search function here, so if you have addressed my question, I could find the answer without bothering you further.

    2. I have an HP 8730 Colour Multi-Function unit that takes 955XL carts. HP have done at least 2 firmware updates since some workarounds were published in May, 2023. Now, in December, I have a set of full after-market carts that won’t work and geneuine carts gone up in price substantially. Have you got any suggestions for me?

    3. Could you please suggest a printer maker that doesn’t do these sort of dirty tricks?

    Reply
    • Hi, David,

      Sorry for the late reply.

      We do have firmware of HP 8730 Colour Multi-Function on our site. The HP 8730 printer takes HP 952XL ink in the United States. Ink models may vary by region.

      You can try the downgrade your firmware to accept your third-party ink again.

      Regarding printer maker recommendations, Brother and Epson inkjet printers may meet your needs.

      Reply
  31. Hello,
    I have a M283fdw printer that does not accept third hand cartridges.

    Do you have Old firmware Or suggest any way of fixing this issue please?
    Tried many times setting the supply settings of the mc but no luck!

    thanks,
    Have a goood weekend!

    Reply
    • Hi, Ihateho,

      Sorry to tell you that we also can’t find an older firmware for M234sdwe. But we notice that your printer is the “HP+ printer”. May we know your 3rd party toner comes with chip or not? Since HP+ printers will not accept “3rd-party” toner cartridge with compatible chip.

      Reply
  32. Hi,

    I have 8025e. I was trying to downgrade it by the file you provided. After having entered the pin (of my printer), it’s been running for a while with no changes. The status is still “Updating firmware”. Do I need to do any changes in the printer setting to accept the update?

    Reply
  33. Hi,
    Trying to downgrade my HP Officejet 9012, i just bricked it….cant find the firmware to flash it again. Do you have any firmware to work with your cartridges.
    Thank You

    Reply
  34. Hi, I’ve just installed the old firmware for my HP M255DW, however i still have the same ‘supply problem’ message? Any ideas how to fix, do i need an even older version?

    Hp firmware LaserJet_M255dw-M256dw_Series_FW_Update-20200603.nativeofficefonts

    Thanks David

    Reply
  35. I wanted to thank you all so much for providing the older firmware versions and the helpful hints for a successful downgrade flash. In my case HP snuck an update through that would not allow us to use Everyday Xerox Toner cartridge that was sitting in its box unused for over a year. Our printer is an HP Laser Pro M404n which now has downgraded firmware and is very happy with the Xerox toner cartridge thanks to YB Toner ! My young son asked me what the letters HP stood for and my response was “Horrible Products”. : )

    Reply
    • Very glad to hear that our blog can help fix your issue.

      Yes. HP often restricts users to use 3rd-party toner cartridge by realeasing updated firmware. So, make sure you have already turned off the automatically firmware updates.

      Reply
  36. I’m going through all the steps to downgrade firmware on HP Wide printer 7740 on Mac it get all to the end but then stops with the message Cannot update the device. The Firmware Updated does not contain upgrades for your device. Any help is greatly appreciated.

    Reply
  37. This didn’t work for the officeJetPro 9010. The download attempts to update but can’t even find the printer. I finally set the machine back to default settings, and even though the web interface shows that I can bypass the ink protection, it still gives the error that the ink is not HP. On a related note. While I appreciate the fact that you make these cartridges that can bypass the problem, your ink costs nearly as much as getting the HP ink. It is maybe 5 dollars less. Before all this happened, the non-hp ink I was using was 50% less. Your ink being so close to the price as the HP doesn’t feel like a solution. It is still too costly to run these damn HP printers

    Reply
  38. I have a 8025e with the current version on there (MALBECPP1N001.2349A.00). This method no longer works with this firmware. Can’t force it to downgrade. It stays in the “Verifying” state and the updater application times out and says “The update failed on 1 Printer”.

    Reply
  39. Until recently, my HPOfficeJet Pro 6978 has been working with the non-hp cartridges after I downgraded the firmware dated Sep 2020. My problem came when I needed to replace the Black cartridge and even though the new one is full, it shows almost empty, so it won’t print black at all. Seems like it’s remembering the previous cartridge still. What I tried is switching the metal connectors from the old to the new and that didn’t work. Won’t even connect. Asking me to re-seat the cartridge. Currently my firmware version is MCP2CN2049AR. Is there one older that is named: 1847AR version from 2019 that I can find somewhere? I’ve searched and still haven’t found one.
    I do have my updates turned off after I downgraded to my current one back in September 2020.
    Thank you for any help you can provide.
    Beverly

    Reply
  40. hola, tendra el antiguo firewelll para la hp m182nw para que pueda usar cartuchos sin chip y si es asi se lo agradeceria que me lo pasara, trate de bajar el de arriba y no me da todos los recursos como otros archivos

    Reply
  41. Hi

    This is about OfficeJet Pro 8025. The lasted autoupdate blocked ink cartridges. Followed the steps but in my case it says printer busy.

    Reply
  42. Hello, I tried these steps and when I run the HP Firmware Updater it doesn’t automatically recognize my printer, so I type in my IPv4 address and it gives me a message “Cannot update the device. This Firmware Updater does not contain upgrades for your device” but I downloaded the correct file, I checked and even downloaded it again and rechecked the IP address as well. I’m on an a Mac and have the HP OfficeJet Pro 8710 printer. Any suggestions for a work around?

    Reply

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