How to Fix HP+ Printer “Cartridges Rejected” Error?

Over the past few years, Hewlett-Packard (HP) has introduced a number of HP+ (HP Plus) printers, often at a much lower price than HP standard printers, which is very tempting. Many users cannot tell the difference and often buy an HP+ printer. According to HP, HP+ printers only work with HP products. Therefore, when someone installs cheaper third-party cartridges, the HP+ printer may stop working and display a warning message such as “Cartridges Rejected. The indicated cartridges have been identified as altered or cloned.” In this blog, we will explain what HP+ is and provide some solutions to the “Cartridges Rejected” error.

Index:

• What Is an HP+ Printer?
• What Is HP+? What Is HP Instant Ink? How Are They Related?
• How Do I Know If My Printer Is HP+ Activated?
• Why Does My HP Printer Display “Cartridges Rejected”?
• How to Fix the HP “Cartridges Rejected” Error?
• How to Cancel HP+?
• How Do I Cancel My HP Instant Ink Subscription?
• Consider Purchasing an HP Standard Printer Instead of an HP+ Printer

What Is an HP+ Printer?

HP+ printers (sometimes also called HP Plus printers) are HP inkjet or laser printers that work closely with HP cloud services. These printers often promise extra warranties, smart features, and sometimes free trials of HP’s ink subscription service. Once HP+ is activated, HP+ printers are locked to use only HP original cartridges.

You can quickly identify them by looking for the lowercase “e” at the end of the printer model name, such as HP LaserJet Pro MFP 3101fdwe, HP LaserJet Pro 4001ne, HP ENVY 6055e, HP OfficeJet Pro 8025e, and HP OfficeJet Pro 9730e.

What’s the Difference Between an HP+ Printer and a Standard HP Printer?

HP standard printers are more traditional models that offer basic features and more flexibility. They allow users to choose between original HP cartridges or third-party alternatives, providing a more cost-effective choice.

For the same printer model, the HP+ printer version and the standard HP printer version have the same specifications, such as print speed, paper handling, resolution, and overall features (such as printing, scanning, copying, wireless printing, and mobile app support).

The key difference is the internal settings: once activated, the HP+ printer can only use original HP cartridges. This is enforced by the printer firmware and HP’s dynamic security measures. The standard HP version is more flexible and allows the use of third-party cartridges without an Internet connection.

For example, the HP OfficeJet Pro 8035e (HP+ version) and the HP OfficeJet Pro 8035 (standard HP version) have the same specifications, including print quality, features, and mobile printing. However, the HP 8035e only supports HP originals, while the HP 8035 supports third-party cartridges in addition to original products.

What Is HP+? What Is HP Instant Ink? How Are They Related?

Let’s clarify two terms that are often confused: HP+ and HP Instant Ink.

• HP+: This is a free program that is activated during the printer setup process. It promises an extra year of warranty (e.g., from 1 to 2 years), cloud-based smart features such as secure printing from anywhere, automatic firmware updates, and extra security. In return, HP+ requires that you always use original HP ink cartridges.
• HP Instant Ink: This is a paid subscription service. Instead of buying cartridges when they run out, you pay a monthly fee based on the number of pages you print, e.g., 50, 100 pages per month. When your HP plus printer detects that a cartridge is running low, HP automatically ships you a new one.

The two are related: The setup process for activating HP+ usually walks you through signing up for the HP Instant Ink service. You can decline the Instant Ink service or cancel it after signing up. But even if you cancel, the HP+ lock remains: your HP+ printer still can’t use non-HP ink cartridges.

The tight integration of HP+ and Instant Ink is the root cause of many users receiving “Cartridge Rejected” errors when trying to save money with third-party ink cartridges.

How Do I Know If My Printer Is HP+ Activated?

If you’re not sure if HP+ was activated during setup, you can check by logging into your HP Smart account.

1. Go to “https://admin.hpsmart.com/us/en.” Log into your HP account using the email address you used when setting up your printer.

2. Select and go to the “Home” or “Account Dashboard” page.

3. If the page shows an orange background with the HP+ icon, your printer is HP+ enabled.

If you only see the normal HP icon on a blue background, your printer is a standard HP model and does not include HP+.

It’s very important to check this. If the HP+ feature is enabled, your printer’s firmware forces the use of genuine ink cartridges, and most workarounds that use cheaper third-party ink don’t last long.

Why Does My HP Printer Display “Cartridges Rejected”?

If you install a non-HP cartridge, you may see the following error message:

• “Cartridges Rejected. The indicated cartridges have been identified as altered or cloned.”
• “Cartridges Rejected. The indicated cartridges have been identified as altered or cloned. HP+ printers require Original HP cartridges. Replace the non-original cartridges to continue printing.”

This always happens on HP+ printers, mainly due to HP+ restrictions. Once you activate HP+, whether or not you subscribe to the HP Instant Ink plan, HP+ printers will enforce stricter cartridge authentication. The printer firmware checks the chip on each cartridge. If it detects a chip that is not made by HP, or a reused chip that is marked as expired, printing is blocked.

Therefore, with HP+ activated, installing non-HP cartridges will most likely be detected by your HP+ printer and trigger “Cartridges Rejected”. The chips of these third-party products will then be locked and disabled.

This is why many users, after purchasing a seemingly normal HP printer, end up seeing a “Cartridges Rejected” message when trying to use a third-party ink cartridge.

How to Fix the HP “Cartridges Rejected” Error?

Although HP emphasizes that HP+ printers can only be used with HP products, many third-party suppliers have also introduced some methods to solve the dilemma.

If you are a user who just got a new HP+ printer, how can you avoid the “Cartridges Rejected” error?

1. Switching to a Non-HP+ Printer

Given the many limitations of the HP+ printer, we recommend that you return it and switch to a non-HP+ printer (i.e., an HP printer without the “e” at the end). For example, HP Color LaserJet Pro M454dn, HP Color LaserJet Pro MFP 3301cdw, HP DeskJet 2700, HP ENVY Photo 7858, HP LaserJet Pro MFP M428fdw, HP OfficeJet Pro 6978, and HP OfficeJet Pro 8710 are common HP standard printers.

In addition, it is also a good choice to explore other trusted brands such as Brother, Canon, or Epson. Popular printer brands include Brother HL-L2460DW, Brother HL-L3280CDW, Canon Color imageCLASS MF656Cdw, Canon Color imageCLASS MF753Cdw, Epson Expression Home XP-4200, and Epson WorkForce Pro WF-3820.

These printers are compatible with OEM products as well as third-party products. You get the same print quality and reliability while having more product choices and avoiding unnecessary subscriptions.

2. Avoid Activating HP+ When Starting Setup

If you decide to keep the HP Plus printer and it has a display, you can avoid activating HP + during the initial setup of the printer. Read the blog How to Disable HP+ Activation on HP+ Printer to learn more.

Follow the prompts to set up your HP+ printer step by step. The key is to select “Exit” or “Cancel” on the “Get HP Software” page.

But what if I’m already an HP+ member? Please try the following.

3. Use Compatible Cartridges with OEM Chips

Some companies sell compatible cartridges without the chip and come with a chip transfer tool. You can remove the original HP chip from the empty original cartridge and install it on the new cartridge.

For example, you can buy a compatible HP 148A (No Chip) toner cartridge. Transfer the chip from the previous HP cartridge to the new one and the printer will still see it as an original cartridge. This method works because the HP printer uses the chip to verify authenticity.

Pros: Save money compared to buying a brand new HP cartridge.

Cons: Need to transfer the chip manually, and the chip may be rejected due to “aging” or firmware updates.

4. Use Remanufactured Cartridges with OEM Chips

If you’re tired of transferring chips, buying remanufactured cartridges with OEM chips is also a good idea. Remanufactured cartridges are HP original cartridges that have been cleaned and refilled, sometimes with the HP original chip still in place. Since they retain the original chip, printers will usually accept them without displaying a “Cartridges Rejected” error.

Pros: Usually cheaper than new HP cartridges, and better for the environment.

Cons: Quality can vary by remanufacturer, and there’s still a risk of rejection after a firmware update.

5. Use Original HP Cartridges

In addition to the above two options, you can also buy HP products, although it will cost a lot of money. The HP cartridges will be fully applicable to your printer, which can ensure compatibility and avoid errors.

Pros: Reliable, no risk of rejection.

Cons: High cost per page, it costs a lot of money

The first and second options help users take advantage of cost-effective printer cartridges. Although they may face the risk of “Cartridges Rejected” error due to HP’s dynamic security measures. Compared with the high prices of genuine products, they are still worth a try. Of course, if you are willing to pay more for undisturbed printing, the third option is more suitable for you.

How to Cancel HP+?

Unfortunately, you can’t cancel HP+ once it’s activated. HP systems will permanently bind the printer to HP+, and you must always use original HP cartridges.

Therefore, when you buy a new printer, it is best not to buy an HP+ printer (usually with an “e” suffix).

If you have not yet set up the HP+ printer, we recommend that you return it and purchase a standard HP printer model. Alternatively, try skipping the HP+ activation step during the setup process and not registering HP Instant Ink, and the printer will remain a standard model.

How Do I Cancel My HP Instant Ink Subscription?

While you can’t cancel HP+ itself, you can cancel your Instant Ink subscription if you decide it’s not right for you:

1. Sign in to your HP Smart account: https://admin.hpsmart.com/us/en

2. Go to “HP Instant Ink” and select “Overview.”

3. Click “Cancel Instant Ink” in the lower-right corner.

4. Then choose “Confirm Cancellation.”

After canceling, if your printer still has HP Instant Ink cartridges installed, they may stop working. Replace them with new HP cartridges that you purchased separately.

Consider Purchasing an HP Standard Printer Instead of an HP+ Printer

You deserve a printer that works for you, not limits you. That’s why we strongly recommend that you use a standard HP printer (without the “e”) instead of an HP+ printer.

• More Cartridge Choices: Standard HP printers don’t require HP+ activation. You can use genuine HP cartridges and trusted third-party cartridges. This gives you more options to choose the best ink for your budget and needs. Plus, in standard HP printers, HP Instant Ink is still supported if you want it.
• More Long-Term Savings: Standard printers may cost slightly more upfront, but they can save you money in the long run. Cheaper cartridge alternatives can significantly reduce your printing costs.
• Same/Similar Features: When HP launches a ink/toner cartridge model, it usually launches multiple printers including HP Plus and standard versions. If you like the core features of the HP+ version (such as fast print speeds), a standard version with the same specifications is usually available. If not, there are usually similar standard models to choose from.

Summary

HP+ printers are known for their smart features and low upfront costs, but they have very strict restrictions on cartridge usage, and this causes the “Cartridges Rejected” error. We provide some solutions to fix this error, such as not activating HP+, buying original ink cartridges, and trying third-party products that require OEM chips. In addition, using a non-HP+ printer may be a better choice because it allows for greater flexibility in cartridges.