Non-HP Chip Detected Fix – May 2024 Update

What’s Non-HP Chip Detected?

Non-HP Chip Detected is an error message displayed on the HP printer screen. When you receive this message, you must be using 3rd party ink cartridges or toner cartridges. The compatible cartridges have already been blocked by printer firmware. So they stopped working with your printer. Recently, many printer users received this error message when using compatible HP 902XL/952XL/910XL/962XL ink cartridges and HP 58A/58X, HP 148A/148X, HP 206A/206X, HP 215A, HP 414A/414X, HP 141A/141X, HP 138A/138X, HP 210A/210X toner cartridges.


Why Does HP Printer Say Non-HP Chip Detected?

In most cases, the Non-HP Chip Detected error message was caused by HP printer firmware updates. Most 3rd-party cartridges were no longer compatible with the updated printer firmware. Therefore, when you install 3rd-party cartridges with non-HP chips, your printer might reject them and display Non-HP Chip Detected error message.

The printer firmware is a system that drives the printer to run normally and provides an interactive interface for customers (similar to the Windows system in an HP Envy computer). It plays a vital role in the operation and use of the printer. The original HP will update the printer firmware from time to time. We have received a lot of feedback about Non-HP Chip Detected from customers. Since 2022, the genuine HP has repeatedly pushed new firmware to printer users through WiFi or PC-side networking to upgrade printers. The upgrade is very common in our daily life, such as mobile phone/computer system upgrade, software upgrade and so on. Therefore, under normal circumstances, printer users tend to accept firmware updates without thinking too much when receiving such an upgrade prompt.

Generally speaking, the purpose of firmware updates is to fix the bugs in the firmware of the previous version of the printer, improve the protection settings, or optimize/add the functions of the printer. However, at the same time, the OEM will also restrict the use of third-party ink and toner cartridges through new firmware. After the printer firmware update, the new firmware will detect whether the toner cartridge or ink tank used in the printer carries the original HP chips through Dynamic Security Measures. If the cartridge chips are not original HP chips, the printer will display a Non-HP Chip Detected error message and disable the HP-compatible toner cartridges.

HP printer firmware updates also cause “Supply Memory Error” or “Indicated Cartridges Blocked For Containing A Non-HP Chip”. These two error messages always appear in HP laser printer models. See How To Fix Supply Memory Error.

Non-HP Chip Detected Fix Solutions

non hp chip detected fix

(1) Use Compatible Printer Cartridges with New Chips

After the original HP releases the firmware upgrade, 3rd-party manufacturers will quickly develop new chips to make their cartridges compatible with new printer firmware. Once cartridges with new chips are installed, the Non-HP Chip Detected error message will disappear. And you can continue to print and enjoy savings. Therefore, when your printer reports Non-HP Chip Detected, please contact your supplier for replacements with new chips. YB Toner is a trustworthy ink and toner cartridge supplier. If any cartridges from us are blocked by HP printer firmware update, we will send free replacements with new chips and cover the shipping fee. A refund option is also available if you don’t want replacements.

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(2) Downgrade Printer Firmware

Downgrading the printer firmware is also a way to bypass Non HP Chip Detected. Printer Firmware Downgrade is to replace the new firmware with the old version. Thus 3rd-party cartridges can continue to work with the printer. This is a time-saving solution. No need to return and wait for replacements, just spend a few minutes downgrading the firmware version.

However, HP no longer offers downloads for old firmware versions from 2022. Only if you have the file of old firmware can you proceed with the downgrading. Thanks, we saved some old firmware for backup. If you don’t have the file of old firmware, please check our blog HP Printer Firmware Downgrade Download. Or you can contact the supplier for a refund or exchange directly. We also suggest you download and save the latest firmware just in case you need it for downgrading in the future.

After you download the old printer firmware, you can follow the instructions to complete the downgrade.

(3) Use the Original HP Ink Cartridges or Toner Cartridges

If you connect with HP Support to find solutions, they will tell you that the only solution is to use original HP ink cartridges or toner cartridges. Indeed, using original HP cartridges is an effective way to bypass Non-HP Chip Detected. However, it means that your printing cost may double. So it’s not a cost-effective way to fix the error.

(4) Disable the HP Automatic Updates

Disabling the HP automatic updates is a necessary way to prevent your 3rd-party cartridges from being blocked by future printer firmware updates. This is because the HP printer will automatically download the new firmware and proceed to update without your permission if the printer allows HP Automatic Updates. So you don’t even know when the printer firmware is updated. Thus, we suggest you turn off the printer auto-update. After the auto-update is disabled, your printer will send you a prompt message if any updates are available. And the printer firmware will not be updated without your permission.


Disabling the HP Automatic Updates will not damage your printer. You can connect with HP support to update the printer firmware manually at any time you want .

Here Are Three Methods to Disable the HP Automatic Updates.

①By means of HP Smart

  • Step 1: Download the HP Smart App on your mobile phone
  • Step 2: Click Wi-Fi Direct to turn on the printer’s wireless network
  • Step 3: Connect the printer after confirming the printer wireless network name and password
  • Step 4: Open your HP Smart App
  • Step 5: Click the Estimated Supply Levels to enter the main menu.
  • Step 6: Click the following prompts step by step: Advanced Settings → Security → Administrator Settings
  • Step 7: Slide the page to the bottom to find Printer Update
  • Step 8: Uncheck the marked boxes of Printer Update and then click Apply

②By means of IP Address

  • Step 1: Select Network on the printer operation panel
  • Step 2: Find the IP address displayed on the top page
  • Step 3: Searching this IP address on the browser
  • Step 4: Click Settings after entering the page
  • Step 5: Click Administrator Settings in the Security
  • Step 6: Slide the page to the bottom to disable Printer Update and then click Apply

③By means of Printer’s Service Mode

  • Step 1: Press Return four times on the printer control panel to enter the Support Menu
  • Step 2: Press OK to enter into Support and then you can see the firmware version on the screen
  • Step 3: Find the Enable/Disable Menu and then the Firmware Update by pressing Up and Down
  • Step 4: Press OK to disable the Firmware Update

Please note that the ways to disable the HP Automatic Updates may differ from different printers. Take the HP Officejet pro 6960 color printer as an example. HP 902XL ink cartridges work with this machine. The following is a special way to disable the HP Automatic Updates of HP Officejet pro 6960:

Step 1: Faster access a personal dashboard on the printer touchscreen panel
Step 2: Click on the Setup icon
Step 3: Scroll down to select Printer Maintenance
Step 4: Click on the Update the Printer
Step 5: Select Printer Update Options
Step 6: Select Do Not Check
Step 7: Press No to disable the Automatic Updates


Compatible HP ink cartridges and toner cartridges provided by YB TONER contains the latest chips, so that you wouldn’t receive Non HP Chip Detected error message when using our products. If you meet any other questions, feel free to call our customer service team at (844) 538-3312 or email to [email protected].

Printer Models That May Be Affected

The printer models listed below may receive the error message if you are using a compatible product.

Ink/Toner CartridgePrinter Model
Compatible HP 902 Ink Cartridges
Compatible HP 902XL Ink Cartridges
HP OfficeJet 6950
HP OfficeJet 6951
HP OfficeJet 6954
HP OfficeJet 6956
HP OfficeJet 6958
HP OfficeJet Pro 6960
HP OfficeJet Pro 6961
HP OfficeJet Pro 6963
HP OfficeJet Pro 6964
HP OfficeJet Pro 6965
HP OfficeJet Pro 6966
HP OfficeJet Pro 6968
HP OfficeJet Pro 6970
HP OfficeJet Pro 6971
HP OfficeJet Pro 6974
HP OfficeJet Pro 6975
HP OfficeJet Pro 6978
HP OfficeJet Pro 6979
Compatible HP 952 Ink Cartridges
Compatible HP 952XL Ink Cartridges
HP OfficeJet 8702
HP OfficeJet Pro 7720
HP OfficeJet Pro 7740
HP OfficeJet Pro 8210
HP OfficeJet Pro 8216
HP OfficeJet Pro 8710
HP OfficeJet Pro 8715
HP OfficeJet Pro 8720
HP OfficeJet Pro 8725
HP OfficeJet Pro 8730
HP OfficeJet Pro 8740
Compatible HP 910 Ink Cartridges
Compatible HP 910XL Ink Cartridges
HP OfficeJet 8015(e)
HP OfficeJet 8018
HP OfficeJet 8022(e)
HP OfficeJet Pro 8020(e)
HP OfficeJet Pro 8021
HP Officejet Pro 8022
HP OfficeJet Pro 8025(e)
HP Officejet Pro 8028(e)
HP OfficeJet Pro 8035(e)
Compatible HP 962 Ink Cartridges
Compatible HP 962XL Ink Cartridges
HP OfficeJet Pro 9010(e)
HP OfficeJet Pro 9015(e)
HP OfficeJet Pro 9016(e)
HP OfficeJet Pro 9018(e)
HP OfficeJet Pro 9019(e)
HP OfficeJet Pro 9020(e)
HP OfficeJet Pro 9025(e)
Compatible HP 58A Toner Cartridge
Compatible HP 58X Toner Cartridge
HP LaserJet Pro M404dn
HP LaserJet Pro M404dw
HP LaserJet Pro M404n
HP LaserJet Pro MFP M428dw
HP LaserJet Pro MFP M428fdn
HP LaserJet Pro MFP M428fdw
HP LaserJet Enterprise M406dn
HP LaserJet Enterprise MFP M430f
Compatible HP 148A Toner Cartridge
Compatible HP 148X Toner Cartridge
HP LaserJet Pro 4001n
HP LaserJet Pro 4001ne
HP LaserJet Pro 4001dn
HP LaserJet Pro 4001dne
HP LaserJet Pro 4001dw
HP LaserJet Pro 4001dwe
HP LaserJet Pro MFP 4101fdw
HP LaserJet Pro MFP 4101fdwe
HP LaserJet Pro MFP 4101fdn
HP LaserJet Pro MFP 4101fdne
Compatible HP 206A Toner Cartridges
Compatible HP 206X Toner Cartridges
HP Color LaserJet Pro M255dw
HP Color LaserJet Pro MFP M282nw
HP Color LaserJet Pro MFP M283fdw
HP Color LaserJet Pro MFP M283cdw
Compatible HP 215A Toner CartridgesHP Color LaserJet Pro M155a
HP Color LaserJet Pro M155nw
HP Color LaserJet Pro MFP M182nw
HP Color LaserJet Pro MFP M183fw
Compatible HP 414A Toner Cartridges
Compatible HP 414X Toner Cartridges
HP Color LaserJet Pro M454dn
HP Color LaserJet Pro M454dw
HP Color LaserJet Pro MFP M479fdn
HP Color LaserJet Pro MFP M479dw
HP Color LaserJet Pro MFP M479fdw
HP Color LaserJet Enterprise M455dn
HP Color LaserJet Enterprise MFP M480f
Compatible HP 210A Toner Cartridges
Compatible HP 210X Toner Cartridges
HP Color LaserJet Pro 4201dn
HP Color LaserJet Pro 4201dw
HP Color LaserJet Pro MFP 4301fdn
HP Color LaserJet Pro MFP 4301fdw
Compatible HP 141A Toner Cartridges
Compatible HP 141X Toner Cartridges
HP LaserJet M110w
HP LaserJet M110we
HP LaserJet MFP M139a
HP LaserJet MFP M139w
HP LaserJet MFP M140a
HP LaserJet MFP M140w
HP LaserJet MFP M141w
HP LaserJet MFP M142w
HP LaserJet Pro MFP M139we
Compatible HP 138A Toner Cartridges
Compatible HP 138X Toner Cartridges
HP LaserJet Pro MFP 3101fdwe
HP LaserJet Pro 3001dwe
HP LaserJet Pro 3001dw
HP LaserJet Pro MFP 3101fdw

YB Solutions for Non-HP Chip Detected Bypassing

(1) Provide Compatible Ink and Toner Cartridges with Latest Chips

YB Toner is an industry-leading toner cartridge supplier in the United States. We work closely with top manufacturers in product design, development, production, and upgrade. Once original printer manufacturers release new firmware, we will work with our manufacturers to supply cartridges with upgraded chips as soon as possible. And for old cartridges blocked by firmware updates, we will send free replacements or process refunds directly. So you can use our affordable and high-quality compatible ink toner cartridges with confidence.

(2) Provide a 100% Satisfaction Guarantee

YB Toner provides a 100% satisfaction guarantee for all customers. So if you encounter any problems before or after purchasing our products, please feel free to contact us. Your satisfaction is our constant goal. The warranty on our products is two years. Thus, if there is any problem in the operation of your purchased toner cartridge within these two years, we will provide you with tech support, free replacements, or a full refund unconditionally, depending on you.

30 thoughts on “Non-HP Chip Detected Fix – May 2024 Update”

    • Hi, thanks for your question. We suggest you to turn off the printer firmware auto update and decline the request of firmware update from your printer. If you have updated the printer firmware and blocked the cartridges, please use compatible printer cartridges with new chips.

  1. HI –
    This could fix your issue….The past printer firmware isn’t available from HP but you can get it from this site. This will fix a lot of HP printers that cant use aftermarket inks since the last firmware update. Hope it helps 🙂

    • Hi Dave, thanks for your comments. As far as I know, it is not legal to sell HP printer firmware without HP authorization. HP may sue you if you are illegally selling HP printer firmware. So we will not approve your site published in the comments.

    • Dave S posted that a firmware downgrade was available from “this site”. I searched this site and did not find that. I entered a Chat but there was no “immediate reply” (or non-immediate either!)

      • Hi Sue, we do not provide firmware downloads. Dave shared a website where you can buy printer firmware. But we don’t think it’s legal to sell printer firmware without the OEM’s permission. So we decided not to publish the site that Dave mentioned. Hope you can understand. If your cartridges were blocked by new printer firmware, we recommend that you request a refund or replacements with upgraded chips from your toner cartridge supplier. Then downgrade HP printer firmware to prevent non-hp cartridges from being blocked again by future printer firmware updates.
        Thank you.

  2. Helpful information. Lucky me I discovered your website accidentally, and I’m surprised why this accident didn’t happened earlier!

    I bookmarked it.

  3. I installed a new HP Cartridge!!! I get that stupid message anyway and I can’t get around it. And, I don’t remember where I bought my HP cartridges to get a replacement. I’ll likely avoid HP Printers in the future as this really SUCKS!

    • Hi Michael,
      We are sorry for your negative experience. Why not give us a try? Our compatible HP 902XL ink and HP 952XL ink are equipped with latest IC chips. So you will not get the “Non-HP Chip Detected” error message by using our cartridges. And we provide a 30-day money-back guarantee and a 2-year product warranty for all products. If any of our cartridges are blocked by HP firmware update, we will issue a refund or send free replacements. So you can use our products with peace of mind!
      YB Toner

  4. Pingback: How to prevent your HP printer from updating and be able to continue using non-original cartridges
  5. Pingback: How to prevent your HP printer from updating and be able to continue using non-original cartridges
  6. I have HP Officejet Pro 6978 and just received the non HP chip detected message. It’s less than 2 years old.

    I have disabled automatic firmware updates using the printer IP address option.

    I have downloaded the old version of firmware, but have not been able to update the firmware. Most of the printer options mentioned are not available. Is there another way to reload the old firmware?

    I have purchased YBtoner cartridges with compatible chip so I can print again, but I have 2 perfectly good 902xl cartridges that are unusable.

    I hope HP is severely fined in the class action suit. Is there a link that allows me to join the suit?

    • Hi, Ron E,

      For the question “Is there another way to reload the old firmware?”, our another blog “HP Printer Firmware Downgrade Download” offers old version of firmware for your HP Officejet Pro 6978 printer that you can try to download.

      Here is download link: HP OfficeJet Pro 6970 All-in-One Printer Series(for Windows) & HP OfficeJet Pro 6970 All-in-One Printer Series(for Mac).

      And, we are sorry to tell you that we cannot offer you a link that can allow you to join the class action suit.

      Finally, thank you for choosing our printer cartridges. As a compatible toner cartridge supplier, what we can do is to upgrade our cartridge chips once HP releases a new printer firmware. Obviously, this significantly increases our operating costs, but we have to. At the same time, we have tried our best to publish some posts or videos telling users the truth about how HP restricts the use of third-party ink cartridges and instruct them on how to avoid it.

      Now, HP is up to a new trick. They launched a lot of new contract models (HP+ printers). These printers do pretty much the same as standard printers, but cost a lot less and come with 3-6 months of free ink/toner. These models look like a great buy, but are actually for better razor and blades marketing because they only recognize genuine toner cartridges. If you want to change printers in the future, we do not recommend HP+ printer models suffix with an “e”.

      YB Toner

  7. Hello YB Toner. Great article! In my case, I unfortunately could not find a downgrade file for my printer.

    Printer information:

    Model: MFP M278-M281
    Software: 044.001.2549.17189
    Firmware DateCode: 20221207
    Driver: 8.0.1329.4359
    System: Windows 7 Ultimate SP-1 64-bit
    Cartridges: CF500A, CF501A, CF502A, CF503A

    I really appreciate any help you can provide.

  8. Fantastic web site. Lots of useful information here. I am sending it to a few friends ans also sharing in delicious. And obviously, thanks to your effort!

  9. Hi I have the hp office jet 8010 I bought new 3rd party ink but it just keeps coming up with non hp chip. I ve took the cartages out l then in left printer off it just won’t resolve. I can’t find anywere to downgrade my firmware can anybody help


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