Non-HP Chip Detected Fix – May 2025 Update

Index:

• 1. What’s Non-HP Chip Detected?
• 2. Why Does HP Printer Say Non-HP Chip Detected?
• 3. Non-HP Chip Detected Fix Solutions
  • (1) Use Compatible Printer Cartridges with New Chips
  • (2) Downgrade Printer Firmware
  • (3) Use the Original HP Ink Cartridges or Toner Cartridges
  • (4) Disable the HP Automatic Updates
• 4. Printer Models That May Be Affected
• 5. YB Solutions for Non-HP Chip Detected Bypassing

1. What’s Non-HP Chip Detected?

Non-HP Chip Detected is an error message displayed on the HP printer screen. When you receive this message, you must be using 3rd party ink cartridges or toner cartridges. The compatible cartridges have already been blocked by printer firmware. So they stopped working with your printer. Recently, many printer users received this error message when using compatible HP 902XL/952XL/910XL/962XL/923e/936e ink cartridges and HP 58A/58X, HP 148A/148X, HP 206A/206X, HP 215A, HP 414A/414X, HP 141A/141X, HP 138A/138X, HP 210A/210X toner cartridges.

2. Why Does HP Printer Say Non-HP Chip Detected?

The “Non-HP Chip Detected” error message is mainly caused by firmware updates, chip compatibility, and HP cartridge enforcement.

In most cases, this error message is caused by HP printer firmware updates. When your 3rd-party cartridges become incompatible with updated printer firmware, they will not work when installed. As a result, your HP printer may display a “Non-HP Chip Detected” error message.

What Is Printer Firmware Update

Printer firmware is a system that drives the printer to run normally and provides an interface for users to interact with it (similar to Windows in HP Envy computers). It plays a vital role in the operation and use of the printer. From time to time, HP may update printer firmware to fix bugs, enhance security, or introduce new features. Since 2022, HP has frequently pushed new firmware to printer users through WiFi or PC-side networking to upgrade printers. The upgrade is very common in our daily life, such as mobile phone or computer system upgrade, software upgrade and so on. Therefore, under normal circumstances, printer users tend to accept firmware updates without thinking too much when receiving such an upgrade prompt.

Generally speaking, the purpose of firmware updates is to fix the bugs in the firmware of the previous version of the printer, improve the protection settings, or optimize/add the functions of the printer. However, at the same time, the firmware updates also implement Dynamic Security Measures that restrict the use of third-party ink and toner cartridges. The new firmware will detect if the installed ink/toner cartridge has a genuine HP chip. If not, the printer displays a “Non-HP Chip Detected” error message and blocks the cartridge.

HP printer firmware updates may also trigger other error messages, like “Supply memory error” and “Indicated cartridges blocked for containing a non-HP chip.” These messages often appear in HP laser printer models. See How To Fix Supply Memory Error.

Other Reasons for Cartridge Recognition Issues

Apart from firmware updates, there are two factors that can also cause “Non-HP Chip Detected” error.

• Chip Incompatibility: This error can occur because the chip in the third-party cartridge is no longer compatible with the HP printer due to a firmware update. Plus, some third-party manufacturers use a chip that the printer cannot read which can also cause this message.
• HP Cartridge Enforcement: HP prevents the use of counterfeit or inferior cartridges for safety and profit reasons, which is one of the reasons why this error message is mentioned so frequently. This not only ensures excellent print quality and protects printer components, but also protects its revenue from consumables sales. Printer cartridge sales are an important part of HP’s business model, and restricting third-party cartridges helps maintain its profitability.

3. Non-HP Chip Detected Fix Solutions

(1) Use Compatible Printer Cartridges with New Chips

After the original HP releases the firmware upgrade, 3rd-party manufacturers will quickly develop new chips to make their cartridges compatible with new printer firmware. Once cartridges with new chips are installed, the Non-HP Chip Detected error message will disappear. And you can continue to print and enjoy savings. Therefore, when your printer reports Non-HP Chip Detected, please contact your supplier for replacements with new chips. YB Toner is a trustworthy ink and toner cartridge supplier. If any cartridges from us are blocked by HP printer firmware update, we will send free replacements with new chips and cover the shipping fee. A refund option is also available if you don’t want replacements.

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(2) Downgrade Printer Firmware

Downgrading the printer firmware is also a way to bypass Non HP Chip Detected. Printer Firmware Downgrade is to replace the new firmware with the old version. Thus 3rd-party cartridges can continue to work with the printer. This is a time-saving solution. No need to return and wait for replacements, just spend a few minutes downgrading the firmware version.

However, HP no longer offers downloads for old firmware versions from 2022. Only if you have the file of old firmware can you proceed with the downgrading. Thanks, we saved some old firmware for backup. If you don’t have the file of old firmware, please check our blog HP Printer Firmware Downgrade Download. Or you can contact the supplier for a refund or exchange directly. We also suggest you download and save the latest firmware just in case you need it for downgrading in the future.

After you download the old printer firmware, you can follow the instructions to complete the downgrade.

(3) Use the Original HP Ink Cartridges or Toner Cartridges

If you contact HP Support for help with the “Non-HP Chip Detected” error, they will tell you that the only solution is to use genuine HP ink or toner cartridges. Yes, the error will go away when you switch from third-party cartridges to genuine HP products. However, it means that your printing cost may double.

While switching to genuine HP cartridges is the most direct way to bypass non-HP chip detection, it may not be the most cost-effective option.

(4) Disable the HP Automatic Updates

To prevent your 3rd party cartridges from being blocked from future firmware updates, it is critical to disable HP Automatic Updates. If enabled, your HP printer may automatically download and install new firmware without your knowledge or permission, potentially restricting non-HP ink or toner.

For common affected models such as the HP OfficeJet Pro 6960, HP OfficeJet Pro 9125e, and HP Color LaserJet Pro MFP M283cdw (see the next section for more information), we strongly recommend turning off Auto Update. Once disabled, your printer will notify you when an update is available, ensuring firmware updates are only made with your permission.

Note:

Disabling the HP Automatic Updates will not damage your printer. You can connect with HP support to update the printer firmware manually at any time you want .

Here Are Three Methods to Disable the HP Automatic Updates.

①By means of HP Smart

• Step 1: Download the HP Smart App on your mobile phone
• Step 2: Click Wi-Fi Direct to turn on the printer’s wireless network
• Step 3: Connect the printer after confirming the printer wireless network name and password
• Step 4: Open your HP Smart App
• Step 5: Click the Estimated Supply Levels to enter the main menu.
• Step 6: Click the following prompts step by step: Advanced Settings → Security → Administrator Settings
• Step 7: Slide the page to the bottom to find Printer Update
• Step 8: Uncheck the marked boxes of Printer Update and then click Apply

②By means of IP Address

• Step 1: Select Network on the printer operation panel
• Step 2: Find the IP address displayed on the top page
• Step 3: Searching this IP address on the browser
• Step 4: Click Settings after entering the page
• Step 5: Click Administrator Settings in the Security
• Step 6: Slide the page to the bottom to disable Printer Update and then click Apply

③By means of Printer’s Service Mode

• Step 1: Press Return four times on the printer control panel to enter the Support Menu
• Step 2: Press OK to enter into Support and then you can see the firmware version on the screen
• Step 3: Find the Enable/Disable Menu and then the Firmware Update by pressing Up and Down
• Step 4: Press OK to disable the Firmware Update

Please note that the ways to disable the HP Automatic Updates may differ from different printers. Take the HP OfficeJet Pro 6960 color printer that uses HP 902XL ink cartridges as an example. The following is a special way to disable the HP Automatic Updates of HP OfficeJet Pro 6960: Setup – “Printer Maintenance” – “Update the Printer” – “Printer Update Options” – “Do Not Check” – “No.”

For the HP OfficeJet Pro 9125e, the latest printer using HP 936, you can disable Automatic Updates through this path: “Menu” – “Settings” – “Firmware Update” – “Next” – “Do Not Check.”

Note:

Compatible HP ink cartridges and toner cartridges provided by YB TONER contains the latest chips, so that you wouldn’t receive Non HP Chip Detected error message when using our products. If you meet any other questions, feel free to call our customer service team at (844) 538-3312 or email to [email protected].

4. Printer Models That May Be Affected

The printer models listed below may receive the error message if you are using a compatible product.

5. YB Solutions for Non-HP Chip Detected Bypassing

(1) Provide Compatible Ink and Toner Cartridges with Latest Chips

YB Toner is an industry-leading toner cartridge supplier in the United States. We work closely with top manufacturers in product design, development, production, and upgrade. Once original printer manufacturers release new firmware, we will work with our manufacturers to supply cartridges with upgraded chips as soon as possible. And for old cartridges blocked by firmware updates, we will send free replacements or process refunds directly. So you can use our affordable and high-quality compatible ink toner cartridges with confidence.

(2) Provide a 100% Satisfaction Guarantee

YB Toner provides a 100% satisfaction guarantee for all customers. So if you encounter any problems before or after purchasing our products, please feel free to contact us. Your satisfaction is our constant goal. The warranty on our products is two years. Thus, if there is any problem in the operation of your purchased toner cartridge within these two years, we will provide you with tech support, free replacements, or a full refund unconditionally, depending on you.